Privacy Policy

This Privacy Policy describes how Shadow Innovations ("we", "us", "our") collects, uses and protects your personal information when you use this website. We keep this policy simple, honest and readable — because your trust matters more than legal jargon.

1. Who We Are

Shadow Innovations is a web development services business based in Multan, Pakistan. For any privacy question or request, contact us at shadowinnovationstech@gmail.com or 0336-8133758.

2. Information We Collect

a) Information you give us at checkout or on forms

• Identity & contact data: full name, email address, phone/WhatsApp number, city and address.
• Project data: the requirements and messages you send us about your website project.
• Order data: the service purchased, amount, date, and your unique Order ID.

b) Information collected automatically

• Basic technical logs (IP address, browser type, pages visited) kept for security and fraud prevention.
• Essential cookies only — we use a small session cookie to keep your checkout and forms secure. We do not use advertising or tracking cookies.

c) Payment information

We never receive or store your card number, CVV, PIN or wallet credentials. All payments are processed by our payment gateway Rapid Gateway on their PCI-DSS-ready platform. We receive only a payment confirmation and a transaction reference linked to your order.

3. How We Use Your Information

• To process and deliver your order (contact you, build and launch your website).
• To send order confirmations, receipts and important service updates.
• To provide after-sales support you request.
• To keep records required for accounting, tax and legal compliance in Pakistan.
• To detect and prevent fraud, abuse and security incidents.

We do not sell, rent or trade your personal information to anyone — ever.

4. Who We Share It With

We share only what is necessary, only with:

• Rapid Gateway (rapidgateway.pk) — to process your payment; governed by their own privacy policy.
• Our hosting and email providers — to operate this website and send you emails.
• Authorities — where required by Pakistani law, court order or regulation.

5. How Long We Keep Data

• Order and invoice records: up to 10 years (required for tax/accounting purposes in Pakistan).
• Project communications: up to 3 years after project completion, for support and dispute resolution.
• Contact form messages: up to 2 years.
• Technical security logs: up to 12 months.

6. How We Protect Your Data

• All traffic on this website is encrypted (HTTPS/SSL).
• Order data is stored in access-restricted server directories, blocked from public access.
• Only authorised team members can access order records, and only for work purposes.
• Payments are handled entirely by Rapid Gateway's certified infrastructure.

7. Your Rights

You may request at any time, free of charge:

• A copy of the personal data we hold about you;
• Correction of inaccurate data;
• Deletion of data we are not legally required to keep;
• Withdrawal of consent for optional communications.

Send requests to shadowinnovationstech@gmail.com — we respond within 14 days. Please include your Order ID where relevant so we can find your records quickly.

8. Children's Privacy

Our services are intended for businesses and adults aged 18+. We do not knowingly collect data from children.

9. Changes to This Policy

If we update this policy, the new version will be published on this page with a revised "Last updated" date. Significant changes affecting active orders will also be communicated by email.